November 12, 2026

Families Can Leave Your Program or Delete Their Account

Parents now have a Leave program option and a Delete my Citrus account option on their account page. Before anything is removed, Citrus checks for anything still owed to you, such as an unpaid balance, upcoming instalments, an active membership or an open dispute. If there is one, the parent is asked to settle it with you first. Upcoming registrations stay booked, and deleting an account requires the parent to confirm their email address.

Know When Your Payment Setup Isn't Finished

If you started connecting Stripe but didn't finish, Citrus now tells you clearly. Your home checklist, Settings overview and Payouts page show Setup incomplete, list what Stripe still needs in plain language, and give you a Finish setup button that picks up where you left off, even if your original setup link has expired. Your team will also get a reminder email one and three days after setup starts if payments still aren't turned on.

Smoother Payments with Bank Verification

Some cards ask the family to confirm the payment with their bank. Citrus now waits for that confirmation to finish before treating a payment as complete, so your orders always reflect what's actually been received. If a family steps away from the confirmation, their checkout lets them know and they can try again. Membership renewals that need bank confirmation follow the same flow and are retried automatically when needed.

A Friendlier Time Zone Picker

Choosing a time zone is now easier. Search by city or region and pick from suggested locations instead of scrolling through a long list of zone names.

Additional Improvements

• The campaign email editor is more resilient when adding links, and lets you know when a link is missing or isn't formatted correctly.
• Editing an appointment option now shows how much of each resource it uses.
• Searching messages, conversations and campaigns with punctuation in a word no longer fails.
• Attendees you've imported are now linked to the parent's account once their contact connects.
• Signing in right after entering a wrong password now works on the first try.
• The dashboard no longer shows an outdated version after an update.
• The schedule's "Clear all" button is hidden on live events, so dates families have booked can't be cleared by accident.
• Session options always save correctly, without a price that sessions don't use.
• The trial notice no longer appears for the default one-day trial.
• Account pages now load faster for families who are registered with many programs.
• Various stability improvements and bug fixes throughout the platform.